What Personal Data do we collect and how do we collect it?
How do we use Personal Data?
To provide our products and servicesWe will use Personal Data in connection with the sale of our products and services. We may use the information collected in order to validate your order or subscription, to Process your payment and to provide the products and services that you requested, ordered or to which you subscribed. We will also use your Personal Data as far as necessary for the handling and fulfilment of your order as well as to provide customer support. The submission of some Personal Data is necessary in order to process your order or subscription, and/or deliver the products you have ordered, and without it you will not be able to make purchases from us.For internal business purposesWe may use Personal Data for internal business purposes such as:to improve our products in order to make them fit for our customers’ needs and to draw insights in relation to possible improvements;to improve our services to you and customize your browsing experience. Some of the information (particularly the information collected by cookies and other tracking technology) helps us improve our website; andto track any fraudulent activities and other inappropriate activities and monitor content integrity on our website.To communicate with youWe will use your Personal Data to respond to your queries and/or complaints about our products or services, and to provide you with important information about your account and your products e.g. to inform you that your payment has been accepted or your order has been processed. The provision of some Personal Data may be necessary in order to resolve a query or complaint effectively.To carry out marketing activitiesSubject to your consent if required under applicable law, we may use your Personal Data to carry out direct marketing activities for Zealacare products and services (including the sending of our newsletter if you subscribe thereto). You may at any time request that we discontinue sending you such materials.You have the right, without having to provide any reason, to prevent the Processing of your Personal Data for the purposes of direct marketing. Please contact us by sending us an email at firstname.lastname@example.org if you would like to exercise this right.
We will only collect, use and share your Personal Data where we are satisfied that we have an appropriate legal basis for doing so. Zealacare’s basis for collecting Personal Data depends on the purpose of collection and hence are:In our legitimate interest, subject always to your interests and fundamental rights. For example we use Personal Data in order to ensure that this Website functions properly and that we protect this Website and your Personal Data against unauthorized access;For the execution of a contract in case you are a customer placing or asking information about an order or about our products, or to take steps to enter into a contract;Based on consent, in such cases as required by law. For example the sending of direct marketing. You can withdraw your consent to any Processing activity we carry out on this basis;Compliance with a relevant legal or regulatory obligation that we have. For example, maintaining records in accordance with health and safety, tax, audit or company law requirements.Where the basis of Processing is your consent, you have the right to withdraw your consent, and therefore prevent that Processing, at any time. Please contact us by sending us an email at email@example.com if you would like to withdraw your consent.
How long do we keep your Personal Data?
Your Personal Data is kept for as long as is as is needed for the purpose for which it was collected e.g. in order to respond to your query, or to perform our contract with you, in case you are a customer. Zealacare may keep your personal information for a longer period of time if required to do so by law, regulatory, tax or accounting requirements. In specific circumstances we may also store your Personal Data for longer periods of time so that we have an accurate record of your dealings with us in the event of any complaints or challenges, or if we reasonably believe there is a prospect of litigation relating to your Personal Data or dealings.Please contact us by sending us an email at firstname.lastname@example.org if you have any questions regarding how long we store your Personal Data.
Our websites uses certain monitoring and tracking technologies (such as cookies, beacons, pixels, tags and scripts). These technologies are used in order to maintain, provide and improve our services on an ongoing basis, and in order to provide our customers with a better experience. For example, thanks to these technologies, we are able to maintain and keep track of our customers’ preferences and authenticated sessions, to better secure our services, to identify technical issues, user trends and effectiveness of campaigns, and to monitor and improve the overall performance of our services.
You have the following rights in respect of your Personal Data:To request that we provide you with a copy of your Personal Data that we hold and you have the right to be informed of: (a) the source of your Personal Data; (b) the purposes, legal basis and methods of Processing; (c) the entities or categories of entity to whom your Personal Data may be transferred;To request that your Personal Data be corrected or deleted. Zealacare will seek to verify the accuracy of the Personal Data before correcting it. The right to delete your Personal Data can only be exercised in limited circumstances e.g. where it is no longer needed for the purposes for which it was collected; where you have withdrawn your consent (if this was the legal basis); following a successful exercise of your right to object; where your Personal Data has been unlawfully Processed; or where your Personal Data must be erased in order for Zealacare to comply with its legal obligation. Zealacare is however not required to comply with your request to delete your Personal Data where your Personal Data needs to be Processed for compliance with our legal obligations or for the establishment, exercise or defense of legal claims.To restrict the Processing of your Personal Data. This applies where (i) the accuracy of the Personal Data is contested, in which case, we will Process it to allow us to verify its accuracy; (ii) where the Processing is unlawful, but you do not want it erased; (iii) where it is no longer needed for the purposes for which it was collected, but you still need it to establish, exercise or defend legal claims; or (iv) you have exercised the right to object, and verification of overriding grounds is pending.To object to the Processing of your Personal Data. This applies to Personal Data which we Process based on our legitimate interest, and you believe your fundamental rights and freedoms outweigh our legitimate interests. You can also object to and prevent the Processing of your Personal Data for direct marketing purposes.To request any Personal Data that has been transmitted by you to Zealacare in a machine readable format or to have it transferred directly to another Controller, but in each case, only where: the Processing is based on your consent or on the performance of a contract with you; and the Processing is carried out by automated means.To obtain a copy of, or reference to, the safeguards under which your Personal Data is transferred outside the United States. We may redact data transfer agreements to protect commercial terms.To launch a complaint if you are of the opinion your Personal Data is not appropriately handled by Zealacare. You have the right to lodge a complaint with your local data protection supervisory authority (i.e. your place of habitual residence, place or work or place of alleged infringement) at any time. We ask that you please attempt to resolve any issues with us before your local supervisory authority.When you submit a request to exercise one of the above rights, we may need to request further information in order to confirm your identity. Please also note that we may rely on applicable exemptions under United States law in order to deny part or all of your request. If we do so, we will inform you when responding to your request.
Disclosure of information to third parties
Personal Data may be transmitted internationally through the Zealacare worldwide organization or to third parties for the purposes identified below.When you order a product on the Website, Zealacare may share your personal data with other companies for the purposes of managing your orders, delivering the products, after-sale services, billing and invoicing, providing assistance, accounting and tax purposes, handling complaints, legal compliance, direct marketing, in accordance with applicable data protection laws.Although we may provide your Personal Data to service providers that process Personal Data on our behalf as Processors, we do not share your Personal Data with third parties for secondary or unrelated purposes, except as explained below or as otherwise indicated at the time of collection of the data in accordance with applicable law. These service providers with whom we share your Personal Data have agreed to confidentiality restrictions and use of any Personal Data we share with them will be solely for the purposes of providing the contracted service to us. These service providers include IT service providers who help manage our IT and back office systems.If in the future, Zealacare sells or transfers some or all of its business or assets to a third party, Zealacare may disclose Personal Data to a potential or actual third party purchaser of Zealacare business or assets.Where appropriate or required, personal data may be disclosed to law enforcement, regulatory or other government agencies, or third parties where necessary or desirable to comply with legal or regulatory obligations or requests or for the purposes identified above. Where we receive requests for information from law enforcement or regulators, we will carefully validate these requests before any Personal Data is disclosed.Some of the ways in which Zealacare shares Personal Data may include transfers outside the United States, including in countries that may not offer the same level of data protection as in United States. Zealacare has taken and will continue to take appropriate safeguards so that Personal Data remain subject to appropriate level of protection in accordance with applicable data protection law for the purposes identified above. These include requiring third parties to have appropriate protection in place, firewalls, passwords, etc. You have a right to contact us for more information about the safeguards we have put in place (including a copy of relevant contractual commitments) to ensure the adequate protection of your Personal Data when these are transferred as mentioned above.
We have appropriate technical and organizational security measures, including commercial standards of technology and operational security in place to protect the Personal Data provided by you from accidental or unlawful destruction or accidental loss, alteration unauthorized access, disclosure or transfer, misuse, and against all other unlawful forms of Processing, as required under applicable Data Protection Laws.Zealacare takes all reasonable measures to ensure confidentiality of the Personal Data communicated by you. However, you should understand that transmission of Personal Data via the Internet is never without risk.
Children’s privacy protection
Contact and complaints
If you have any questions or complaints regarding the protection of your personal data collected via the website, you can contact us at the following coordinates: email@example.com